General Social Media Community Guidelines
Thank you for joining our online community.
We welcome the opportunity to hear from you on social media channels via likes, comments, mentions and shares on our page. However, we would like to remind you that we work in a highly regulated industry with unique legal considerations. As such, we can’t engage in sensitive topics, or discussion(s) about products – ours or other companies’ – or treatment options.
For this reason, we may delete or may not respond to mentions, replies, comments or direct messages that:
- Mention products;
- Include profanity, defamatory, libelous, offensive, abusive, discriminatory or demeaning content (including images, videos and links);
- Are disparaging, threatening, condone violence or illegal behavior;
- Offer health or medical advice;
- Are commercial in nature (e.g., intent to sell products and services, or recruit fans and followers to other social communities);
- Are off-topic, excessively repetitive and/or disruptive to the community, or are spam;
- Contain any personal information (e.g., names of individuals, email addresses, or phone numbers);
- Include proprietary, confidential, sensitive, or nonpublic information;
- Violate another’s copyright or intellectual property; or
Please be aware that followers who violate the above rules may be blocked from our social media pages. In this case the user would no longer be able to follow our news or comment on our posts.
Dermira may follow and like other users’ pages and content; however, comments on or shares are neither an indication of Dermira’s endorsement of these accounts or the content they produce, nor is it an indication that the company is engaged in a business relationship with the content authors.
Audience and language
Our Instagram page is intended for U.S. audiences only. In addition, you may participate only if you are an adult or at least 16 years old with the knowledge and consent of a parent or legal guardian.
Our social media pages are English speaking only. We may not respond to posts in any other language.
No medical or professional advice
Our social media pages are for education, thought leadership and information purposes only and do not constitute medical or professional advice. Please consult your healthcare provider with any questions about your health, medical conditions, medical products or medical care.
Medical side effects or adverse events
Please do not use the Dermira social media pages to report adverse events. If you believe you have experienced a medical side effect or reaction from any Dermira product, you should consult your dermatologist, pharmacist or other healthcare professional immediately. You may also report these to Dermira at 1-877-337-5553. You are also encouraged to report negative side effects of prescription drugs to the FDA. To do so, visit www.fda.gov/medwatch or call 1-800-FDA-1088.
In some instances, Dermira may choose to use third-party service providers to help us manage content and messages, which means that they too would have access to any personal, identifying information you share with us. Such third-party service providers are contractually bound and trained to ensure adequate protection and security of your personal information.
We suggest sharing as little personal information as possible on social media, especially sharing specific information concerning your personal health. Should you, however, decide to direct comments to Dermira which detail any side effects, Dermira may need to contact you to find out more information.
Storing and using of private information
We do not aim to store or use your social media profile, unique ID, email or other personal details.
However, in case of an adverse event or product issue you report to us, we’d need to store and use identifying information about you, such as your name, location, health related information or similar in accordance with the applicable laws. This information is required to be submitted to the Dermira Medical Information Team and/or regulatory authorities.
Thank you for reading and being a part of the Dermira community.